Privacy Policy

When you visit Emma Parkin Travel, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the installed cookies on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products you view, what websites or search terms referred you to the Site, and how you interact with the Site. We refer to this automatically-collected information as “Device Information.” Moreover, we may collect the personal data you provide to us (including but not limited to Name, Surname, Address, payment information, etc.) during registration in order to fulfil the agreement.

Our top priority is customer data security, and, as such, we may process only minimal user data, only as much as is absolutely necessary to maintain the website. Information collected automatically is used only to identify potential cases of abuse and to establish statistical information regarding website usage. This statistical information is not otherwise aggregated in such a way that it would identify any particular user of the system.

You can visit the website without telling us who you are or revealing any information by which someone could identify you as a specific, identifiable individual. If, however, you wish to use some of the website’s features, or you wish to receive our newsletter or provide other details by filling in a form, you may provide personal data to us, such as your email, first name, last name, city of residence, organisation, telephone number. You can choose not to provide us with your personal data, but then you may not be able to take advantage of some of the website’s features. For example, you won’t be able to receive our newsletter or contact us directly from the website. Users who are uncertain about what information is mandatory are welcome to contact us via emmaparkintravel@ite.travel.

If you are a European resident, you have the following rights related to your personal data:

• The right to be informed.
• The right of access.
• The right to rectification.
• The right to erasure.
• The right to restrict processing.
• The right to data portability.
• The right to object.
• Rights in relation to automated decision-making and profiling.

If you would like to exercise these rights, please contact us using the contact information below.

Additionally, if you are a European resident, we note that we process your information in order to fulfil contracts we might have with you (for example, if you make an order through the Site), or otherwise to pursue our legitimate business interests. Please note that your information might be transferred outside of Europe, including Canada and the United States.

Our website may contain links to other websites that are not owned or controlled by us. Please be aware that we are not responsible for such other websites or third parties’ privacy practices. We encourage you to be aware when you leave our website and to read the privacy statements of each website that may collect personal information.

We secure the information you provide on computer servers in a controlled, secure environment, protected from unauthorised access, use, or disclosure. We keep reasonable administrative, technical, and physical safeguards to protect against unauthorised access, use, modification, and disclosure of personal data in our control and custody. However, no data transmission over the Internet or a wireless network can be guaranteed.

We will disclose any information we collect, use or receive if required or permitted by law, such as to comply with a subpoena or similar legal process, and when we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request.

The General Data Protection Regulation (GDPR), enacted in May 2018, addresses the complexity of data protection laws in Europe and adapts to our modern digital lives. This regulation emphasises collective responsibility for information security practices and behaviours. Essentially, it reminds us that the data we handle is valuable, and we should treat it with the same care as our personal information.

Emma Parkin Travel acts responsibly with the data we manage. Here are the key actions we will undertake:

• Think before leaving information unattended: Always secure documents and devices.
• Think before taking information out of the office: Ensure data is protected when taken offsite.
• Think before leaving PC logged on: Log out or lock your computer when not in use.
• Think before you print: Consider the necessity and security of printed documents.
• Think before discussing company data outside of the office: Be mindful of confidential conversations.
• Dispose of information carefully: Shred or securely delete sensitive data.
• Check the email address before pressing send: Verify recipients before sending emails.
• Check the attachments before pressing send: Ensure correct and secure attachments.
• Only keep data for as long as it is required: Follow data retention policies.
• Check it is stored securely: Use secure methods for storing data.

By fulfilling these responsibilities, we minimise the risks associated with information and security breaches, thereby avoiding accidental or deliberate data loss or exposure, penalties and judgments imposed by regulatory bodies, damage to our reputation resulting from a breach, and disruption to daily operations and business performance. Most incidents occur due to distractions or errors. It is crucial to remain vigilant and attentive.

• Protect Customer Data: Ensure customers' information is kept safe and secure, including names, contact details, and other personal data.
• Get Permission: Obtain clear permission from individuals before collecting or using their data, ensuring they understand how their information will be used.
• Use Data Wisely: Utilize customer data only for the purposes stated. For example, if an email address is provided for booking updates, do not use it for marketing unless explicit consent is given.
• Keep Records: Maintain records of what data is held, the reasons for holding it, and how it is used, demonstrating compliance with GDPR.
• Respond to Requests: Address customer requests to access or delete their data promptly, typically within one month.
• Protect Against Data Breaches: Implement measures to prevent data breaches. If a breach occurs, report it to the authorities and inform affected customers.
• Train our Staff: Ensure all employees are knowledgeable about GDPR and trained in handling customer data responsibly.
• Stay Updated: Keep informed about GDPR rules and any changes that may impact the business.

In simple terms, GDPR is about being respectful and responsible with people's personal information, obtaining their permission, and keeping it safe. Adhering to these rules is beneficial for our customers and essential for our business.

By following this policy, Emma Parkin Travel demonstrates its commitment to protecting personal data and upholding the highest standards of data privacy and security.

If you would like to contact us to understand more about this Policy or wish to contact us concerning any matter relating to individual rights or your personal information, you may send an email to emmaparkintravel@ite.travel.